Subject: FW: Manual Refund - 6295530094
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 25 May 2021 16:30:15 +0000

@Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Can you confirm with the customer if this order got the order as per the POD?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Abdunasar Kalappadan/Operation Supervisor/Zajil <[email-masked]>
Sent: Tuesday, May 25, 2021 11:53 AM
To: Ahmad Qweider /Operation Director/Zajil <[email-masked]>; Mohammed Ziyad Sabri/Operations Manager/Zajil <[email-masked]>
Cc: Suha Ali <[email-masked]>; Malik Ismail <[email-masked]>; ccbackoffice <[email-masked]>; Escalations Dxbteam <[email-masked]>; Noman Gawid / Operations Team Member /Zajil <[email-masked]>; Jessie Caparas <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Prakash Iyangar <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Syed Ibrahim/Key Account Manager/Zajil <[email-masked]>; Ibrahim Nawaz /DA/Zajil <[email-masked]>
Subject: RE: Manual Refund - 6295530094

External email sender, please take precaution.

Hi Boss,

Attached POD

Warm Regards,
Abdu Nasar Kalappadan
Operation Supervisor
Zajil Express Company
M 0555020796
T  +966 920000177

From: Ahmad Qweider /Operation Director/Zajil <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 25, 2021 9:49 AM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammed Ziyad Sabri/Operations Manager/Zajil <[email-masked]<mailto:[email-masked]>>; Abdunasar Kalappadan/Operation Supervisor/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Suha Ali <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Noman Gawid / Operations Team Member /Zajil <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>; Ibrahim Nawaz /DA/Zajil <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual Refund - 6295530094

Hello Ramesh

I’ll check it now

Regards,

From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 25, 2021 9:40 AM
To: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>; Noman Gawid / Operations Team Member /Zajil <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Ibrahim Nawaz /DA/Zajil <[email-masked]<mailto:[email-masked]>>; Ahmad Qweider /Operation Director/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Suha Ali <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual Refund - 6295530094

[EXTERNAL]
Ibrahim

Still awaiting for POD

@Ahmad Qweider /Operation Director/Zajil<mailto:[email-masked]> we need to debit to Zajil if it is not received by EOD please approve

Thanks
From: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 23, 2021 4:25 PM
To: Noman Gawid / Operations Team Member /Zajil <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Ibrahim Nawaz /DA/Zajil <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Suha Ali <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Manual Refund - 6295530094

External email sender, please take precaution.
Dear Jassie,

I will share the POD ASAP, Kindly hold.

Best Regards,

Syed Ibrahim

Key Account Manager

Zajil Express Company

T   +966 920000177

Mobile:054 396 0192

________________________________
From: Noman Gawid / Operations Team Member /Zajil <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 23, 2021 4:05 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Ibrahim Nawaz /DA/Zajil <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Suha Ali <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Subject: Re: Manual Refund - 6295530094

+Adding @Syed Ibrahim/Key Account Manager/Zajil<mailto:[email-masked]>

Best Regards,

NOUMAN JAVED AZIZ

Operations Team Member

Zajil Express Company

M +966 (58) 0753771

T +966 920000177

The information transmitted in this email, including all attached files, is intended only for the person or entity to which it is addressed and may contain confidential and/ or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by person(s) or entity(ies) other than the intended recipient(s) is prohibited. If you have received this email in error, please delete it from your computer and contact: [email-masked]<mailto:[email-masked]>

________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 23 May 2021 12:15
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Ibrahim Nawaz /DA/Zajil <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Suha Ali <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual Refund - 6295530094

[EXTERNAL]

@Ramesh Gottimukkala

Still no update on this case.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

-----Original Message-----
From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 20, 2021 6:53 PM
To: Ibrahim Nawaz /DA/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Suha Ali <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual Refund - 6295530094

@Ibrahim Nawaz /DA/Zajil please update

-----Original Message-----
From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 18, 2021 12:32 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Suha Ali <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Ibrahim Nawaz /DA/Zajil <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual Refund - 6295530094

Dear @Ibrahim Nawaz /DA/Zajil

Please provide POD

Thanks

-----Original Message-----
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 18, 2021 11:59 AM
To: Suha Ali <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual Refund - 6295530094

@Prakash Iyangar @Abhilash Kuttalam

Can we go ahead and refund this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

-----Original Message-----
From: Suha Ali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 18, 2021 12:21 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: رد: Manual Refund - 6295530094

External email sender, please take precaution.

Hi Jessie,

A kind reminder on the below.

Best Regards,
Suha Ali
Back Office | Crystel
[email-masked]<mailto:[email-masked]>

________________________________________
‏‏من: Jessie Caparas [[email-masked]]
‏‏تاريخ الإرسال: 10 أيار, 2021 10:10 م
إلى: Suha Ali; Malik Ismail; ccbackoffice; Escalations Dxbteam; Ramesh Gottimukkala; Prakash Iyangar
‏‏الموضوع: RE: Manual Refund - 6295530094

@Ramesh Gottimukkala

We never got the POD for this order with tracking ID Z3930594

This is the customer's 7th order with us.

@Prakash Iyangar can we refund this customer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

-----Original Message-----
From: Suha Ali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 10, 2021 1:11 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Manual Refund - 6295530094

External email sender, please take precaution.

Hi Jessie,

With reference to the order number: 6295530094

Tracking ID: Z3930594

Ticket No.: 2399874

Item: Full Order

Amount: 268.90 SAR

The customer has placed the order onApr 12, 2021. note that the customer confirmed that she did not receive the order and there was no response from the the currier.
Please advise if we can process the manual refund for this case.

The customer has 7 completed order with an approximately total of 1100 SAR.

Thank you for helping us close this case.

Best Regards,
Suha Ali
Back Office | Crystel
[email-masked]<mailto:[email-masked]>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com