Subject: Refund approval.
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Tue, 25 May 2021 03:23:43 -0700 (MST)

Hi Team 

Problem Statement : NOt deliverd / Refund approval. 

Order Date : Apr 27, 2021 
Order ID: 6301641970 
Tracking ID: SD001826031 
Concept : MAX 

Issue Description : The Customer placed the order on Apr 27, 2021, we had asked for the POD from the Shipa team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipment . 

Case history : The customer reached out to us on May 16, 2021. 

Customer's history : The customer is with us since 4/14/21 and this is her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader