Subject: Drop Payment - 2254902
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Sohaib Ahmed <[email-masked]>
Date: Tue, 25 May 2021 01:27:05 -0700 (MST)

Hi Team, 

Kindly assist to investigate the below drop payment charges which customer is reporting: 

- The number of the card that was paid from is 4847833312438685. 
- The authorisation code is 521480. 
- The date of deduction of the amount is on March 2, 2021 at 11:55 am. 
- Amount Deducted: SAR 110 

Attaching Bank statement as shared by the customer as well. 

Thank you for your help! 

Regards, 
Apoorv