Subject: Re: WWD homecentre // 8251629169
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], tejinder singh <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elharith Elsiddig <[email-masked]>, [email-masked], escalations dxbteam <[email-masked]>
Date: Sun, 23 May 2021 06:06:52 -0700 (MST)

Hi Team, 

Pls check and advise regarding the below concern. 

Regards 
Shakeeb 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, May 16, 2021 8:20:34 AM 
Subject: WWD homecentre // 8251629169 

Hi Team, 

Problem Statement: BABYSHOP TEAM WWD homecentre 

Order Date : 16/04/2021 

Order ID: 8251629169 
Tracking ID: 16461318251629169 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he/she received the item on 02/05/2021 but the item which they received is damaged, the sofa. Screws are out and foot/leg is not aligned properly. customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards,