Subject: Refund Approval - 2001861636, 2001782947
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 22 May 2021 03:55:50 -0700 (MST)

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : ​May 3, 2021 
Order ID: ​2001861636 
Tracking ID : ​43843840482 
Total Price : ​EGP6,903 
Concept : ​MAX 
Order Date : ​​Apr 29, 2021 
Order ID: ​​2001782947 
Tracking ID : ​​43843446780 
Total Price : ​​EGP11,547 
Concept : ​MAX 

Issue Description : The Customer placed the order on Apr 29, 2021, we had asked for the POD from the Aramex team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipments and also says that the image of the sig is different from the her sig and name. 

Case history : The customer reached out to us on May 8, 2021 and the case has further been escalated to courier partner to check if the order was delivered. As per courier the order has been delivered however, the POD shared by them, customer is denying it and is saying the POD is incorrect. 

Customer's history : The customer is with us since 8/17/20 and this is her 16th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Apoorv