Subject: Re: MADA Rejected Cases
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 20 May 2021 21:40:21 -0700 (MST)

Hi Jessie, 

Thank you for making aware the below. 

We have already arranged a refresher training session yesterday however the below agent are from the night shift. 

We will share a feedback with him. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, May 20, 2021 11:55:31 PM 
Subject: MADA Rejected Cases 

Hi Team, 

Do not escalate MADA rejected cases to JIRA please. 

If unsure if its MADA, you can let us check. 

https://landmark.atlassian.net/browse/REL-142808 

https://landmark.atlassian.net/browse/REL-142809 

[ https://landmark.atlassian.net/browse/REL-142807 | https://landmark.atlassian.net/browse/REL-142807 ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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