Subject: New Reply Received - Conversation with agent
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Thu, 20 May 2021 15:01:59 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Conversation with agent  Ticket comment <div dir="ltr">
i collected the parcel however with inconvenience. not a good start as a new customer. <div><br></div>
<div>1st - you need to update the website. list the item as accurate as possible, not only the description but it includes the shipping details. whats that handling time, when is the expected delivery date/collection. i have expected the item to be collected within 2 working days but i had to chase you and waste time talking a to a representantive who constantly sent me ready made answers. i even had to ask for a supervisor. </div>
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<div>that leads me to my 2nd concern. this is about the agent who tried to assist me. unfortunately, this guy is even worst than the chatbots  nowadays. he didnt acknowledge my concern, he probe irrelevantly and again, despite of me asking him not to use templates to answer my questions he still did. i asked for his supervisor 2x! i dont know whats your escalation process, but he’s the reason why our conversation got escalated. i think he better work as a chatbot instead of answering chat inquiry. i find him rude throughout the conversation. which is supposedly a big no,no as a CSR. </div>
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<div>nevertheless, thanks to you Manish. </div>
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<br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 20 May 2021, at 9:19 AM, Lifestyle &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2588421</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Manish Kumar : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Hi Jerome,</div>
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<div dir="ltr">Thank you for your patience.</div>
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<div>We apologise for the late response and the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that as per the concerned team you have already collected your order 9661229642 successfully.</div>
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<div>We request you to please confirm the same that you had received your order.</div>
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<div>Feel free to reach us out for any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2588421