Subject: RE: Twice deduction issue-6279170027
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, KISHAN SINGH <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 18 May 2021 16:21:47 +0000

Hi Athar,

Please check and confirm if amount received twice.

6279170027 & 6279078515
Card Number     456891******7015 & 428331******5111
Date 02-03-2021
Amount SAR 159

Regards,
Malik
From: Apoorv Joshi <[email-masked]>
Sent: Thursday, April 22, 2021 4:02 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; KISHAN SINGH <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Twice deduction issue-6279170027

External email sender, please take precaution.
Hi Team,

Kindly assist to investigate and refund the double deduction which customer has reported for the order number: 6279170027.

Bank statement attached, card number, authorisation code below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 7:01:52 PM
Subject: Twice deduction issue-6279170027

Hello,

Order no-  6279170027
Please refer the below details:

1.Amount Deducted: SAR 159.00
2. Date of Deduction: 02/03/2021
3. Customer's Email address: [email-masked]<mailto:[email-masked]>
4. Card number from which it has been deducted: 4283310113775111
5. Authorization code: 678951
6. Reference number of transaction: Not available

We have asked several times for transaction number but customer do not have.

Thanks & Regards

Krishan

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