Subject: Re: twice deduction order //6267687102
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Tue, 18 May 2021 05:42:12 -0700 (MST)

Hi Jessie / Athar, 

PFB bank details the customer has shared with us, and please do the needful. 

Account's holder name: Ahmed Abdul Ghaffar Abu Jarir Ibrahim 
Account NO: 0108061000690012 
IBAN NO: SA9830400108061000690012 
Bank Name: Arab National Bank 
Account type: current account 
Branch: Al-Rass branch in Al-Qassim 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]> 
Sent: Friday, April 30, 2021 12:38:35 PM 
Subject: RE: twice deduction order //6267687102 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Get the bank details for refund 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar <[email-masked]> 
Sent: Thursday, April 29, 2021 4:53 PM 
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: twice deduction order //6267687102 

Hi Jessie, 

Please find below the screenshot FYI. 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

5.04E+20 	

MADA 	

1/26/2021 	

11:13:18 	

218.04 	

0 	

0 	

213.64 	

4.4 	

3.83 	

0.57 	

1/26/2021 	

Purchase 	

455036******6475 	

247217 	

1.02608E+11 	

13921115/2021-01-26 	

0 	

ARBS2I041473 

ARBS2I041473 	

LANDMARK 	

5.04E+20 	

MADA 	

1/25/2021 	

22:23:25 	

218.04 	

0 	

0 	

213.64 	

4.4 	

3.83 	

0.57 	

1/26/2021 	

Purchase 	

455036******6475 	

814774 	

1.02519E+11 	

13921115/2021-01-26 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 27, 2021 6:44 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: twice deduction order //6267687102 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar ] 

Are you able to check with the provided details? 

[ mailto:[email-masked] | @Shakeeb Arsalan ] did customer provide the card number and auth code? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 27, 2021 1:24 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: twice deduction order //6267687102 

External email sender, please take precaution. 

Hi Team, 

PFA and assist as the customer is claiming that the amount 218.04 SAR has been deducted twice from him. 

Regards 
Shakeeb 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 3, 2021 6:03:00 PM 
Subject: twice deduction order //6267687102 

Hi Team 

Order Number:6267687102 

Order Created: Jan 26, 2021 
Customer's Email ID: [ mailto:[email-masked] | [email-masked] ] 

This customer has been debited twice from his account which is 

SAR 218.04 also he shared his bank statement. 

regards 

Elharith. 

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