Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Tue, 18 May 2021 12:01:20 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

J

this agent doesnt know how to properly assign a child ticket

Jessie Kathleen Go Caparas

J

Elharith elsiddig

Jessie Kathleen Go Caparas

J

he is putting the status as waiting on 3rd party

Jessie Kathleen Go Caparas

J

2592777

Jessie Kathleen Go Caparas

A

checking Jessie

Apoorv Joshi

J

Wael is also doing it again

Jessie Kathleen Go Caparas

J

2592615

Jessie Kathleen Go Caparas

J

changing the status as waiting on 3rd party

Jessie Kathleen Go Caparas

J

2592533

Jessie Kathleen Go Caparas

A

Thank you for sharing these tickets Jessie, Shakeeb has already arranged a training session with these agents, he is currently on the training with them.

Apoorv Joshi

A

As you mentioned yesterday to retrain them if it happens again, we found the same happening again with these agents, and arranged the retraining session with them.

Apoorv Joshi

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