Subject: Re: Drop payment for cancelled order /// 6278907973 //2293389
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Mon, 17 May 2021 23:57:13 -0700 (MST)

Hi Team, 

Any update on this. 

Regards 
shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Wednesday, May 5, 2021 7:41:05 PM 
Subject: RE: Drop payment for cancelled order /// 6278907973 //2293389 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] 

I added the bank details in the finance sheet row # 472. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, May 5, 2021 2:20 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Mohammed Athar <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]> 
Subject: Re: Drop payment for cancelled order /// 6278907973 //2293389 

External email sender, please take precaution. 

Hi Jessie, 

Rechecked with customer, customer is saying he has checked multiple times with his bank and theya re telling him that they do not have any auth code and it is with us as the amount is already been transferred to us as per his bank. Bank details have been updated in his account at this time. 

Please advise. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 19, 2021 8:17:45 PM 
Subject: RE: Drop payment for cancelled order /// 6278907973 //2293389 

[ mailto:[email-masked] | @Manish Kumar ] 

Please recheck on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 19, 2021 2:45 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment for cancelled order /// 6278907973 //2293389 

Hi Jessie, 

I have checked the details with the card number & found the payment received from customer but the auth code mentioned below is not matching with our records. Please recheck the auth code with the customer & ensure that we are processing the refund to the right customer. Also provide the customer bank details in HYRBRIS to process the refund. 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

5.04E+20 	

MADA 	

3/1/2021 	

23:41:06 	

60 	

0 	

0 	

57.95 	

2.05 	

1.78 	

0.27 	

3/2/2021 	

Purchase 	

529741******2350 	

61890 	

1.0602E+11 	

14703354/2021-03-02 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 13, 2021 4:28 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment for cancelled order /// 6278907973 //2293389 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar ] 

Can you please assist on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 13, 2021 4:09 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop payment for cancelled order /// 6278907973 //2293389 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below issue. 

Thank you for your help. 

Regards, 

Manish 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 12, 2021 4:18:48 PM 
Subject: Drop payment for cancelled order /// 6278907973 //2293389 

Hi Team, 

Order No: 6278907973 

​The is cancelled without authorization however customer claims that the amount 60 SAR has been deducted on 01/03/2021 , .Please find the details below and do the needful. 

1. Amount Deducted : 60 SAR 

2. Date of Deduction: 01/03/2021 

3. Customer's Email ad/dress : [ mailto:[email-masked] | [email-masked] ] 

4. Auth. Code : 525364 

Please find the attached statement . 

Regards 

Shafeeque 

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