Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Mon, 17 May 2021 18:45:15 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

J

Wael Amir again assgining a child ticket to me and putting the status as waiting on 3rd party - 2585169 !

Jessie Kathleen Go Caparas

S

He messed up with all of the escalation yeste

Shakeeb Arsalan

S

yesterday

Shakeeb Arsalan

S

I already spoke with him and warned him

Shakeeb Arsalan

S

Will keep on checking

Shakeeb Arsalan

S

also pls let me know if he does the same mistakes from 17th May on wards
So we can take strict action against him

Shakeeb Arsalan

J

okay lets closely monitor

Jessie Kathleen Go Caparas

J

also agents are incorrectly escalating to Gokul

Jessie Kathleen Go Caparas

J

please remove Gokul's name from the matrix

Jessie Kathleen Go Caparas

S

I removed him already

Shakeeb Arsalan

S

Actually it was added to the matrix incorrectly
Do not know who did that

Shakeeb Arsalan

S

When i checked in the morning when u shared the issue with us
his Email was mentioned in C&C section

Shakeeb Arsalan

S

The correction has been done

Shakeeb Arsalan

S

and Gokul had been removed now

Shakeeb Arsalan

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