Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Mon, 17 May 2021 15:38:20 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

J

Team

Jessie Kathleen Go Caparas

J

why is Wael Amir

Jessie Kathleen Go Caparas

J

assigning parent tickets to me

Jessie Kathleen Go Caparas

J

and putting them on waiting on 3rd party?

Jessie Kathleen Go Caparas

J

2348303

Jessie Kathleen Go Caparas

J

does he understand how the ticketing system works

Jessie Kathleen Go Caparas

J

2389041

Jessie Kathleen Go Caparas

J

he is also assigning child tickets to me and putting them as waiting on 3rd party

Jessie Kathleen Go Caparas

J

2585143

Jessie Kathleen Go Caparas

A

checking with wael @jessie.caparas

Apoorv Joshi

J

2390332

Jessie Kathleen Go Caparas

J

2585213

Jessie Kathleen Go Caparas

S

Checking on that

Shakeeb Arsalan

J

2585222

Jessie Kathleen Go Caparas

J

my tickets reached up to 4

Jessie Kathleen Go Caparas

J

45

Jessie Kathleen Go Caparas

J

just because of this wrong ticket assignment

Jessie Kathleen Go Caparas

J

2585247

Jessie Kathleen Go Caparas

J

on top of chat

Jessie Kathleen Go Caparas

J

all child tickets

Jessie Kathleen Go Caparas

J

are set as waiting on 3rd party

Jessie Kathleen Go Caparas

S

I am really sorry for that
Do not really know what is wrong with this agent
Just sent him warning and called him regarding this issue

Shakeeb Arsalan

S

He has been taught how to create child ticket and was doing that correctly earlier

Shakeeb Arsalan

J

closely monitor this agent

Jessie Kathleen Go Caparas

J

if this happens again take him off for refresher and put him back once he is clear with the process

Jessie Kathleen Go Caparas

J

he is also duplicating the escalation

Jessie Kathleen Go Caparas

S

Sure
will monitor him closely

Shakeeb Arsalan

A

2589178 - incorrect escalation HC order

Akshay Berry

A

Checking

Apoorv Joshi

J

2419684 this is sorted

Jessie Kathleen Go Caparas

J

please reply to the customer and resolve

Jessie Kathleen Go Caparas

A

on it

Apoorv Joshi

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