Subject: Re: POD Issue // Order ID: 6302720993
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 17 May 2021 02:14:00 -0700 (MST)

Hi Team, 

Any updates? 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, 14 May, 2021 18:21:37 
Subject: POD Issue // Order ID: 6302720993 

Hi Team, 

Problem Statement : POD Issue. 
Order Date : Apr 29, 2021 
Order ID: 6302720993 
Tracking ID: SD001846866 
Total value: SAR288.05 
Concept: MAX 

Issue Description :The Customer placed the order on Apr 29, 2021, Please note that the customer has received only messages for the delivery ,However, the shipment still not delivered. 

Case history : The customer reached out to us on 14th May. and we have escalated to the courier team but they have responded saying that Kindly be informed that the order has been delivered successfully from our side. 

Customer's history : The customer is with us since 4/24/21 and this is her 2nd order with us. 

Assistance required : Kindly check and update us. 

Regards, 
Ebrahim Hageb