Subject: Ticket Assigned - Conversation with agent
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Mon, 17 May 2021 07:48:36 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with agent agent                    Bot:  Hi again! Bot:  Please enter your name Customer:  agent Bot:  Hi Agent ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9661229642 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:49 AM, 17th May                   badri                   Hi, Thank you for contacting us. My name is badri , I will be happy to assist you.           10:49 AM, 17th May                     agent                    badri, hello. pls check the order number i provided           10:50 AM, 17th May                   badri                   this is your order number 9661229642           10:50 AM, 17th May                     agent                    yes           10:50 AM, 17th May                     agent                    when i ordered the perfumes, its says that it will be delivered 1-2wirking days, which means today as the latest. but why i got a notification that i should expect the perfumes for collection on the 22nd?           10:51 AM, 17th May                   badri                   orders will take 2-3 business days to be delivered to the collect point           10:52 AM, 17th May                   badri                   Is there anything else I can assist you with today?           10:52 AM, 17th May                     agent                    did you read my message?           10:53 AM, 17th May                   badri                   your order is on the way           10:57 AM, 17th May                   badri                   this is your number +971561832985           10:57 AM, 17th May                   badri                   Hi, I'm not getting a response from you. Are we still connected?           11:00 AM, 17th May                     agent                    yes           11:02 AM, 17th May                     agent                    read my message again and answer me           11:02 AM, 17th May                     agent                    dont send me ready made answers           11:03 AM, 17th May                     agent                    check the order details           11:03 AM, 17th May                     agent                    check everything before you answer me           11:03 AM, 17th May                     agent                    thats how you will become an effective CSR           11:03 AM, 17th May                     agent                    are we still connected?           11:04 AM, 17th May                   badri                   as i had checked your order in the transit now and it will deliver soon           11:05 AM, 17th May                   badri                   Is there anything else I can assist you with today?           11:07 AM, 17th May                     agent                    thats it?           11:08 AM, 17th May                     agent                    you will not address my issue about what i saw on the app when i ordered the perfumes?           11:08 AM, 17th May                   badri                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:09 AM, 17th May                     agent                    thats so rude of you to ignore my main concern           11:09 AM, 17th May                   badri                   we will do our best to deliver the order as soon as possible           11:09 AM, 17th May                     agent                    whats there to fix?           11:09 AM, 17th May                     agent                    i said dont send me ready made reply!!!           11:10 AM, 17th May                     agent                    have your supervisor call me ASAP!!!!           11:10 AM, 17th May                   badri                   just i said we will try to deliver your order as soon as possible and as i saw there is no problem in your order           11:12 AM, 17th May                   badri                   we are realy sorry for that           11:13 AM, 17th May                     agent                    there is no problem with the order i know that. your app does!           11:13 AM, 17th May                     agent                    and hqve your supervisor call me. youre rudeness makes me wanna  cancel my order!!!           11:13 AM, 17th May                   badri                   We sincerely apologize for this inconvenience caused to you           11:14 AM, 17th May                   badri                   we do not have chat manger at this moment           11:14 AM, 17th May                   badri                   Is there anything else I can assist you with today?           11:18 AM, 17th May                   Manish                   Hi, Thank you for contacting us. My name is Manish, I am the floor support supervisor.           11:20 AM, 17th May                     agent                    manish, good morning           11:20 AM, 17th May                   Manish                   Please allow me some time to review the case           11:20 AM, 17th May                     agent                    i dont want to repeat myself. please read the previous messagei have sent.           11:21 AM, 17th May                   Manish                   Very Good Morning!           11:21 AM, 17th May                     agent                    u like your representative who didnt           11:21 AM, 17th May                   Manish                   I apologise for the inconvenience caused to you.           11:21 AM, 17th May                   Manish                   Please allow me to review the case.           11:21 AM, 17th May                     agent                    ok           11:22 AM, 17th May                   Manish                   Please be with us I am still retrieving the information for you. I really appreciate your patience.           11:25 AM, 17th May                     agent                    sure           11:26 AM, 17th May                   Manish                   Thank you for your patience.           11:26 AM, 17th May                   Manish                   I can see that you have contacted regarding the order id - 9661229642 which was placed on 5/15/2021           11:27 AM, 17th May                     agent                    yes.           11:27 AM, 17th May                   Manish                   and the shipment has already shipped from the warehouse for this order           11:27 AM, 17th May                   Manish                   It is in transit to the collection point with the courier team.           11:28 AM, 17th May                     agent                    which is already late. before placing the order on the checkout page it showed me 2business days delivery.           11:28 AM, 17th May                     agent                    i ordered because of the delivery. its supposedly a gift for a friend who happened to be leaving the country tomorrow.           11:29 AM, 17th May                     agent                    but its already late           11:30 AM, 17th May                   Manish                   Yes, it usually delivered to the collection point and be ready to pick-up within 2 - 3 working days.           11:31 AM, 17th May                   Manish                   please rest assured I am going to escalate it to the concerned team to expedite the process so that it could be ready for pick up at the earliest           11:32 AM, 17th May                     agent                    if its delivered to the collection pount? why do i have to wait 3working days?           11:32 AM, 17th May                   Manish                   I extremely apologise for the delay.           11:32 AM, 17th May                   Manish                   You’ll receive an SMS and an email when your order is ready for collection           11:33 AM, 17th May                   Manish                   I know its a bit frustrating job to wait however be rest assured I will try my best to get it ready for pick up.           11:36 AM, 17th May                     agent                    when?           11:36 AM, 17th May                     agent                    i need it tonight as i will go to their house and hand them the gift           11:36 AM, 17th May                     agent                    it is really frustrating           11:36 AM, 17th May                   Manish                   I can understand your frustration here.           11:37 AM, 17th May                   Manish                   I am going to escalate it to the concerned team on a high priority and will let you know the update on your registered email id.           11:38 AM, 17th May                     agent                    then pls do something about it. ill be no use of me if the person who will receive it is no longer here           11:38 AM, 17th May                   Manish                   Sure, I will do my best for you.           11:39 AM, 17th May                   Manish                   Is there any thing else I can assist you for now?           11:40 AM, 17th May                     agent                    thanks. what time i should expect your response?           11:40 AM, 17th May                   Manish                   I will update you as soon as I gets update from the concerned team.           11:41 AM, 17th May                   Manish                   ****get           11:41 AM, 17th May                   Manish                   I again appreciate your understanding and cooperation with us.           11:44 AM, 17th May                   Manish                   It was nice talking to you and my pleasure assisting you. Thank you for shopping with us and have a wonderful day ahead.           11:46 AM, 17th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2588421