Subject: New Reply Received - 8257066172
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 14:35:30 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  8257066172  Ticket comment <div>Dear team </div>
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<div>As you may know from our order, that it contained only a few items. The primary purpose of placing this order was to purchase the beverage dispenser, which subsequently was delivered shattered within its packaging. And the other kitchen item was missing integral parts.</div>
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<div>I feel it’s unreasonable that we should still be charged a delivery charge. Please could you kindly in this instance refund the delivery charge also.</div>
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<div>Kind regards </div>
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<div>Qaisser </div>
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<br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9 May 2021, at 15:15, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Qaisser,</div>
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<div style="margin: 0in 0in 0.0001pt" dir="ltr">Thank
you for your patience.</div>
<div style="margin: 0in 0in 0.0001pt"> </div>
<div style="margin: 0in 0in 0.0001pt">We
apologise for the inconvenience caused.</div>
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<div style="margin: 0in 0in 0.0001pt" dir="ltr">The
refund amount of KWD (1.40 + 2.10) for order ID 8257066172 has been processed from our
side to your credit card under the transaction ID 169999990152034092 on 5/5/2021 and 5/9/2021 respectively.</div>
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<div style="margin: 0in 0in 0.0001pt">**
Noting that your card issuer requires 7-14 additional business days to process
the refund as per the bank norms.</div>
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<div style="margin: 0in 0in 0.0001pt">Feel
free to get in touch with us for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2494420