Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 07:18:00 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Returns  Ticket comment <div class="ydp7d2f416cyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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<div dir="ltr">Dears, </div>
<div dir="ltr">My order is yet pending for collection from your delivery team which was requested and acccpeted as return.</div>
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<span><h1 id="ydp63557e44account-section-heading" class="ydp63557e44smallerTitle" style="font-size: 24px; margin: 0px 0px 12px; font-family: Lato, Helvetica Neue, Helvetica, Arial, sans-serif; font-weight: 400; line-height: 1.1; color: rgb(31, 33, 35)">Order #9645854365<br>
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<span style="font-family:verdana, arial, helvetica, sans-serif;font-size:13.3333px;font-weight:bold;display:block;background-color:rgb(255, 255, 255)"><font style="background-color: inherit">Thanks &amp; Regards,</font></span><span style="font-family:verdana, arial, helvetica, sans-serif;font-size:20px;font-weight:bold;display:block;background-color:rgb(255, 255, 255)"><br></span><span style="font-family:verdana, arial, helvetica, sans-serif;font-size:20px;font-weight:bold;display:block;background-color:rgb(255, 255, 255)">Rana Muhammad Yousaf</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, May 14, 2021, 09:19:58 AM GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
                
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                <div><div id="ydp54388fc9yiv3460670737"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2494613</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2494613<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Manish Kumar : </div>
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<div dir="ltr">Hi Rana,</div>
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<div dir="ltr">Thank you for your patience.</div>
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<div dir="ltr">We apologise for the inconvenience caused to you.</div>
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<div dir="ltr">Please be informed that as per the courier team We tried to contact you at the registered mobile number (+971565396067) to collect the item in the order 9645854365, but it was closed or out of service.</div>
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<div dir="ltr">Please provide us with an alternate mobile number to avoid cancelling the collection.</div>
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<div dir="ltr">Looking forward to hear from you.</div>
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<div>Feel free to contact us if you need any further assistance.</div>
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<div dir="ltr">Your friends</div>
<div dir="ltr">The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2494613