Subject: Re: Refund // 8235308080
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Mustafa chakki <[email-masked]>, Harish thakor <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Elharith Elsiddig <[email-masked]>, Reddy Prasad <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 14 May 2021 04:24:57 -0700 (MST)

Any update on this issue 

Regards 
shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mustafa chakki" <[email-masked]>, "Harish thakor" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Sent: Friday, May 7, 2021 11:44:29 AM 
Subject: Re: Refund // 8235308080 

Hi Malik/Jessie, 

Please assist to get an update on the below. Still the ticket 03899011 is not processed. 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Harish Thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Sent: Wednesday, April 28, 2021 1:11:30 PM 
Subject: RE: Refund // 8235308080 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] , 

Any update ? 

8235308080 – ticket 03899011 

Regards, 

Malik 

From: Jessie Caparas <[email-masked]> 
Sent: Tuesday, April 20, 2021 5:59 PM 
To: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Mustafa Chakki <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Elharith Elsiddig <[email-masked]>; Harish Thakor <[email-masked]>; Reddy Prasad <[email-masked]> 
Subject: RE: Refund // 8235308080 
Importance: High 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

A kind reminder on the below case please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 20, 2021 5:43 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund // 8235308080 

External email sender, please take precaution. 

Hi Akshay, 

Can you please help to get an update on the below. No response still on below request and no action taken on hybris ticket yet. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 13, 2021 5:35:18 PM 
Subject: RE: Refund // 8235308080 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] , 

Please action the below ticket. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 13, 2021 3:26 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund // 8235308080 

External email sender, please take precaution. 

Hi Team, 

Please check to get an update on the Hybris ticket# 03899011 for the below concern. 

Thank you for your help. 

Regards, 

Manish 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 12, 2021 12:22:52 PM 
Subject: Refund // 8235308080 

Hi Team, 

Problem Statement: Late refund 

Order Date: Feb 13, 2021 

Order ID: 8235308080 

RMA: 1000554161 

Tracking ID: RP0221210002811 

Assistance Required: Need urgent Refund 

Issue Description: As per the hybris the refund (BANK_TRANSFER_IN_PROGRESS) and the process faild. The customer still asking for his refund. 

Please check and process the refund. 

Thank you for your help 

Regards, 

Elharith. 

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