Subject: Re: [#2550736] - ne
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 13 May 2021 01:18:22 -0700 (MST)

Hi Jessie, 

The agent will be coached. 

Regards 
shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, May 13, 2021 12:55:31 PM 
Subject: FW: [#2550736] - ne 

[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | @Apoorv Joshi ] 

Wrong escalation from Shafeeque. 

Please coach. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Gokul Venugopal <[email-masked]> 
Sent: Thursday, May 13, 2021 10:57 AM 
To: Jessie Caparas <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Cc: Prakash Iyangar <[email-masked]> 
Subject: Fwd: [#2550736] - ne 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0adcd0dc17a64f9d986c08d915dc3ef3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637564857951998605%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6QsHl4HD1y2izqvziMrhJLSbGidEDFNnKVqbZg80E4g%3D&reserved=0 | 
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From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 12, 2021 3:58 PM 
To: Gokul Venugopal 
Cc: Escalations Dxbteam 
Subject: Fwd: [#2550736] - ne 

External email sender, please take precaution. 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2550736&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0adcd0dc17a64f9d986c08d915dc3ef3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637564857951998605%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XXyBC3zvSAfOcuD9VMcoqaCWlMXdxhXAY%2FoCxQ8tEoM%3D&reserved=0 | 
#2550736 ] raised by hi ( [ mailto:[email-masked] | [email-masked] ] ). 

Hi Team, 

Problem Statement: ​Order status update 

Order Date : 30/04/2021 

Order ID:9657024600LM345680744 
Tracking ID: 

Assistance Required: Need updated as delivered 

Issue Description: The order was ​is collected by the customer please mark is as ​​pick up complete 
Regards, 
Shafeeque 

On Sun, 9 May at 11:50 AM , hi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

rino j 

Bot: Hi again! 
Bot: Please enter your name 
Customer: rino j 
Bot: Hi Rino J ,what do you need help with? 
Customer: Returns process 
Bot: Please choose your location 
Customer: United Arab Emirates 
Bot: 

Want to return something? You can do it in 3 easy ways. 

1.You can request a return online. Go to order history in “My Account”. 

2.You can return an item in one of our nearest store. 

3.You can contact our customer support to place a return request. 

For more details, go to Returns Process under Help Centre. 

Bot: Was I able to resolve your query? 
Customer: No 
Bot: Would you like to still talk to one of our agent? 
Customer: Yes 

11:32 AM, 09th May 

	

rino j 

Order 9657024600 

11:33 AM, 09th May 

	

Mohammad 

Hi Rino, Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you. 

11:36 AM, 09th May 

	

rino j 

Hi 

11:39 AM, 09th May 

	

rino j 

Plz not i have raised a return of the order 9657024600 

11:39 AM, 09th May 

	

rino j 

But still it is not picked up 

11:39 AM, 09th May 

	

Mohammad 

May I request you to be on hold while I retrieve those information for you 

11:40 AM, 09th May 

	

rino j 

yes 

11:42 AM, 09th May 

	

Mohammad 

Thank you for holding up 

11:42 AM, 09th May 

	

Mohammad 

Sorry as per the record there is no return request raised for the order 

11:43 AM, 09th May 

	

Mohammad 

Can you please check the order No and get back to us 

11:44 AM, 09th May 

	

rino j 

Please,raise thecreturn 

11:44 AM, 09th May 

	

rino j 

Please raise the retun 

11:45 AM, 09th May 

	

rino j 

As i called the customer care for raise the return. 

11:45 AM, 09th May 

	

Mohammad 

The order is Collection point delivery and we are unabe to cancel and the order will automatically be cancelled after 14 days if you don't collect it 

11:46 AM, 09th May 

	

Mohammad 

Is there anything else that i can assist you with ? 

11:46 AM, 09th May 

	

rino j 

It is,already delivered to me 

11:46 AM, 09th May 

	

Mohammad 

we will escalate the issue to the concern team and will get back to you with an update on your registered email ID . 

11:47 AM, 09th May 

	

Mohammad 

Is there anything else that i can assist you with ? 

11:47 AM, 09th May 

	

rino j 

Yes 

11:47 AM, 09th May 

	

Mohammad 

please let us know 

11:48 AM, 09th May 

	

Mohammad 

As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. 

11:49 AM, 09th May 

	

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2550736:1125156 
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