Subject: Re: WWD WRONG ITEM delivered 9639035338
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 11 May 2021 07:27:42 -0700 (MST)

Hi Akshay, 

Will do the needul/ 

Regards 
shakeeb 

From: "Akshay Berry" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, May 11, 2021 7:37:36 PM 
Subject: FW: WWD WRONG ITEM delivered 9639035338 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

Please reply to the customer as per the information below from Sachin and try to pacify the customer. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Sachin Maheshwari <[email-masked]> 
Sent: Monday, May 10, 2021 7:05 PM 
To: Akshay Berry <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: WWD WRONG ITEM delivered 9639035338 

Hi [ mailto:[email-masked] | 
@Akshay Berry ] , 

Is there a way to manage the customer, as the light effects are making image color look different on web vs in customer house, actual color is same. 

I am ok to give some sort of Voucher etc as well. 

Regards, 

Sachin 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 10, 2021 5:26 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWD WRONG ITEM delivered 9639035338 

External email sender, please take precaution. 

Hi Team, 

PFA for the pictures customer has shared with us. 

Regards 
Shakeeb 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "bsu hdms" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Elbadri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 10, 2021 5:38:46 PM 
Subject: RE: WWD WRONG ITEM delivered 9639035338 

Hi [ mailto:[email-masked] | 
@Sachin Maheshwari ] , 

Item is already assembled. 

[ mailto:[email-masked] | @Shakeeb Arsalan ] Share the pictures here sent by the customer. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 10, 2021 3:11 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD WRONG ITEM delivered 9639035338 

[ mailto:[email-masked] | @Escalations Dxbteam ] , 

Pls confirm that the item is in it’s packaging and un-opened condition. 

Regards, 

Sachin 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 10, 2021 2:58 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Sameer Koothalikutty < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWD WRONG ITEM delivered 9639035338 

External email sender, please take precaution. 

Hi Team, 

Please assist regarding the following. 

Regards 
Shakeeb 

From: "Mohd. Elbadri" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 18 April, 2021 17:39:13 
Subject: WWD WRONG ITEM delivered 963905338 

Hi Team 

Problem Statement: WWD WRONG ITEM delivered 

Order Date : Mar 2, 2021 

Order ID: 9639035338 
Tracking ID: 16066559639035338 
Assistance Required: wrong color Item Received 

Issue Description: Customer emailed us informing that he/she received the item on 3/10/21 1:44 PM but the item which they received is not the same color he has ordered from website he said his order is dark brown and he received another white brown , customer also provided us the picture of wrong item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 

Elbadri 

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