Subject: RE: Refund Not Processed 6263456734
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, mohammed fahim <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nusaybah Alzuman <[email-masked]>, Qazi Mohammed <[email-masked]>
Date: Tue, 11 May 2021 06:42:05 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Return published however refund is rejected – MADA case.

Please inform customer accordingly.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, May 10, 2021 11:13 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; mohammed fahim <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Qazi Mohammed <[email-masked]>
Subject: Re: Refund Not Processed 6263456734

External email sender, please take precaution.
Hi Jessie,

Please assist regarding this issue.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "qazi mohammed" <[email-masked]<mailto:[email-masked]>>, "nusaybah alzuman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "mohammed fahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 8, 2021 8:25:04 PM
Subject: Re: Refund Not Processed 6263456734

Hi Team,

Store code: Splash21233

Please note that the customer did not get the refund,
And We are not able to create RMA from our end

Regards
Shakeeb

________________________________
From: "mohammed fahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 27, 2021 8:33:22 PM
Subject: Refund Not Processed 6263456734

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Jan 12, 2021
Order ID: 6263456734
Tracking ID:  626345673423999991

Assistance Required: Need refund for customer.

​Issue Description: Customer has returned 2 items in store but he refunded only for one item .the refund of item ID 161578638 is not initiated even though it escalated to store twice. kindly check and process the refund
​
#Attatched receipt of the returned item

Regards,

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