Subject: Re: request for extend gift card date ticket no 2336239
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>, Jimmy Panwala <[email-masked]>
Cc: prakash iyangar <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, AHMED ISMAT <[email-masked]>, escalations dxbteam <[email-masked]>, Ali Atef <[email-masked]>
Date: Sat, 8 May 2021 05:38:58 -0700 (MST)

Hi Team, 

Any update 

Regards 
shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "prakash iyangar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jimmy Panwala" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "AHMED ISMAT" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, April 5, 2021 1:54:11 PM 
Subject: RE: request for extend gift card date ticket no 2336239 

Hi [ mailto:[email-masked] | 
@Jimmy Panwala ] , 

As per below approval , please assist to extend validity for below 10 gift cards , has been expired on 04-03-2021 and each card worth 250 AED. 

1595129440611820000995649 

1595129440611820000995573 

1595129440611820000995458 

1595129440611820000995631 

1595129440611820000995680 

1595129440611820000995698 

1595129440611820000996217 

1595129440611820000995672 

1595129440611820000995623 

1595129440611820000995581 

Regards, 

Malik 

From: Prakash Iyangar <[email-masked]> 
Sent: Monday, April 5, 2021 10:50 AM 
To: Shakeeb Arsalan <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; AHMED ISMAT <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: request for extend gift card date ticket no 2336239 

Approved 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C26406f0e49524c28154e08d8f7ff0297%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532021912073808%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qv3AfjmPgUYUzTaX9F5hnLyuvmkLsP5GgoBcUeoNERU%3D&reserved=0 | 
Outlook for iOS ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 5, 2021 10:49:17 AM 
To: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; AHMED ISMAT < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: request for extend gift card date ticket no 2336239 

External email sender, please take precaution. 

Hi Prakash, 

Any update ? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "prakash iyangar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "AHMED ISMAT" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 3, 2021 6:17:54 PM 
Subject: Re: request for extend gift card date ticket no 2336239 

Hi Prakash, 

Please check the below concern and advise if we can help the customer with his issue. 

Please note that we have checked all of the gift cards and all of them have not been used. 
And each card worth 250 AED. 

Regards 
Shakeeb 

From: "AHMED ISMAT" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 3, 2021 5:25:32 PM 
Subject: request for extend gift card date ticket no 2336239 

Hi Team, 

With reference to gift card # 
1595129440611820000995649 

1595129440611820000995573 

1595129440611820000995458 

1595129440611820000995631 
1595129440611820000995680 

1595129440611820000995698 

1595129440611820000996217 

1595129440611820000995672 

1595129440611820000995623 

1595129440611820000995581 

The customer had bought 10 gift cards and it has been expire on 2021/03/04 and customer contact us to inform that he wasn't aware it has expiry date. And the customer is requesting us to extend the expiry date. 

Can you please look into this and advise. Thank you for your help! 

Please note that the customer is with us since 5/30/20 and is having 8 completed orders with us. 

Regards, 
Ahmed Ismat 

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