Subject: RE: Homecentre: damaged item - Order Number: 8235951753
From: Tejinder Singh <[email-masked]>
To: Faraz Lohani <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Harshit Luthra <[email-masked]>, Escalations Dxbteam <[email-masked]>, Wasim Qureshi <[email-masked]>, Hckdelivery Dept <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Karthik Thirumurthy <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Murugapandian Mani
Date: Sat, 8 May 2021 04:26:50 +0000

Hi @Faraz Lohani<mailto:[email-masked]>

We are trying to repair the item for customer because we don’t have stock for replacement.
Will update once done.

Regards,
Tejinder Singh.

From: Faraz Lohani
Sent: Friday, May 07, 2021 2:28 PM
To: Mohamed Shabaz Khan <[email-masked]>; Tejinder Singh <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Harshit Luthra <[email-masked]>; Escalations Dxbteam <[email-masked]>; Wasim Qureshi <[email-masked]>; Hckdelivery Dept <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Karthik Thirumurthy <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Murugapandian Mani <[email-masked]>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Hi @Tejinder Singh<mailto:[email-masked]>,

Please provide the QET done for the above-mentioned case.

@Jessie Caparas<mailto:[email-masked]> need your interference here.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 5, 2021 4:38 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Hi @Tejinder Singh<mailto:[email-masked]>,

Can you assist in the below.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 28, 2021 1:21 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Hi Faraz/ Tejinder,

Can you please share the QET report to check if it is manufacturing defect or not.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 25, 2021 3:38 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>,

Need your approval for the below as the customer is claiming that it was a manufacturing defect and it not happened after the delivery.
The customer has a order history of around 12 completed orders with us since July 2020.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 24, 2021 8:47 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

@Faraz Lohani<mailto:[email-masked]>

Attached mail for your reference.

Regards,
Tejinder Singh.

From: Faraz Lohani
Sent: Thursday, April 22, 2021 3:51 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Hi @Tejinder Singh<mailto:[email-masked]>,

Please update on the above matter.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 8:17 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Dear Team,

Will schedule ASAP & update.

Regards,
Tejinder Singh.

From: Faraz Lohani
Sent: Sunday, April 18, 2021 7:18 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Hi @Murugapandian Mani<mailto:[email-masked]> @Tejinder Singh<mailto:[email-masked]>,

Has the QET been done for the customer, please update here as the customer is complaining at the store.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 12, 2021 7:49 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Homecentre: damaged item - Order Number: 8235951753

External email sender, please take precaution.
Hi Akshay,

Please check if there is any update on the below concern as the customer is asking the time limit to get it resolved.

Thank you for your help.

Regards,
Manish

________________________________
From: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
To: "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>, "Hckdelivery Dept" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 8, 2021 9:16:47 AM
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Dear Tejinder

Pls schedule to arrange the QET and update here.

Regards/Mani

From: Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 7, 2021 5:53 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Homecentre: damaged item - Order Number: 8235951753

Hi Mani,

Pls co-ordinate with Akshay and arrange for a QET.
Thanks & regards,
Harshit
Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7Ctejinder.singh%40landmarkgroup.com%7Cfe09e0e076994076b00208d9114b351d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637559836972904254%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MeKnW67NKI5x7Tf57ANEiYs%2FW4ZYmTduTUAJQ9vXSYU%3D&reserved=0>

________________________________
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 7, 2021 6:52:05 PM
To: Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Hi Harshit,

Sure, when can a visit be arranged to the customer’s house.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 10:54 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Hi Akshay,

Can we pls arrange a QET to help ascertain if it’s a customer fault or a manufacturing fault?

Thanks & regards,
Harshit

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 10:30 AM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

@Mohamed Shabaz Khan<mailto:[email-masked]> @Harshit Luthra<mailto:[email-masked]> Please approve for replacement.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 7:54 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Dear Akshay

Attached damage can identified at the time of delivery, But It was  reported as damage  after 8 days from the delivery date and pictures proven that not repairable.

Else, Get the Approval to replace the items.

Regards/Mani

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 12:22 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Hi @Tejinder Singh<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]> @Mohamed Shabaz Khan<mailto:[email-masked]> @Wasim Qureshi<mailto:[email-masked]>,

Please assist here as the customer is waiting for our response.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 5, 2021 1:22 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Homecentre: damaged item - Order Number: 8235951753

External email sender, please take precaution.

Hi Team,

Kindly assist us get an update on the below concern.

Thank you for your help.

Regards,

Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 28, 2021 5:08:13 PM
Subject: Homecentre: damaged item - Order Number: 8235951753

Hi Team,

Problem statement: The customer wants to get the item replaced as the item got damaged for reference see the attachment and do the needful.

Case id - 2197385

Order Number: 8235951753

Order Created: 2/16/2021

Delivery date: 3/2/2021

Item Name: 161008438 - - Jewel 2-seater Velvet Sofa and 161008439 - - Jewel 3-Seater Velvet Sofa

​

Customer contact number: +96566881875

Assistance Required: Please check and arrange a team to get the item replaced or repaired.

Regards,

Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com