Subject: Re: Damaged item delivered - 9640679268 & 9646699691
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 6 May 2021 22:56:01 -0700 (MST)

Hi Team, 

Kindly assist on the below. Thank you for your help! 

Regards. 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Subject: Damaged item delivered - 9640679268 & 9646699691 

HI Team, 

With regards to Order ID's 9640679268 & 9646699691 the customer has ordered 161844043 - - Pearl Detail Sleeveless Playsuit with Pocket Detail and has received damaged items on all the occasions. 

Please find attached the screenshots shared by the customer. The customer is requesting for the delivery of the items in good condition. The refund has been processed on all the occasions. 

Escalated to Varun twice, but no response. 

Kindly assist. 

Regards, 
Nikhil.