Subject: Re: Approval to deactivate RV and process the refund to bank account - 8241739064
From: Raveen Sethupathy <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Gito Varghese <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Fatma Maher <[email-masked]>
Date: Thu, 6 May 2021 06:10:02 +0000

@Gito Varghese<mailto:[email-masked]> Fyi.

Regards,

Raveen Sethupathy

Team Lead - Ecommerce Content Merchandising

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Jessie Caparas <[email-masked]>
Sent: Wednesday, May 5, 2021 6:11 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked] <[email-masked]>; Raveen Sethupathy <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Fatma Maher <[email-masked]>
Subject: RE: Approval to deactivate RV and process the refund to bank account - 8241739064

@[email-masked]<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>

Please assist in invalidating the below RV code:

82417390646027375830

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, May 5, 2021 2:47 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Fatma Maher <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Approval to deactivate RV and process the refund to bank account - 8241739064

External email sender, please take precaution.

Hi Team,

Please assist to get an approval for bank transfer on the below and getting the RV deactivated. Customer has already been pushed back but he insist for bank transfer saying he paid via cash he wants his cash back in his account.

Customer has already been shared the return policy. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 11, 2021 1:52:39 PM
Subject: Approval to deactivate RV and process the refund to bank account - 8241739064

Hi Team,

With regards to Order ID 8241739064,m the customer was refunded as RV for COD order. The customer didn't want the voucher and was asking for a cash refund. The agent responded that we will get the voucher deactivated and reprocess the refund to his bank account.

Please request for an approval for the same. The amount to be transferred is KWD 6.80 against the voucher id '82417390646027375830'.

Regards,

Nikhil.

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