Subject: Re: Bank Transfer approval/9647250560
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Faraz Lohani <[email-masked]>, escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 4 May 2021 07:47:32 -0700 (MST)

Hi Jessie, 

It is done. Thanks! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "PRINCE MALIK" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, May 4, 2021 6:49:29 PM 
Subject: RE: Bank Transfer approval/9647250560 

Great work [ mailto:[email-masked] | 
@Faraz Lohani ] 

[ mailto:[email-masked] | @Apoorv Joshi ] pls close the case 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Faraz Lohani <[email-masked]> 
Sent: Tuesday, May 4, 2021 4:37 PM 
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; PRINCE MALIK <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: RE: Bank Transfer approval/9647250560 

Hi team, 

Customer has been contacted and he is okay with his MC. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 4, 2021 3:24 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; PRINCE MALIK < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer approval/9647250560 
Importance: High 

[ mailto:[email-masked] | @Faraz Lohani ] 

Can you please handle this instead and let me know. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Jessie Caparas 
Sent: Tuesday, May 4, 2021 3:09 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; PRINCE MALIK < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer approval/9647250560 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Can we please speak to this customer and convince for my credit or as a voucher? 

Bank transfer of AED 41 is less and also, payment made from Kiosk. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 4, 2021 1:22 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; PRINCE MALIK < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Bank Transfer approval/9647250560 

External email sender, please take precaution. 

Hi Team, 

Please assist to get an approval to remove My Credits and change payment mode or do bank transfer on the below case. The customer created the return request online himself and got the refund in My Credits instead. We have already pushed back the customer multiple times, he keeps on insisting to the amount in his account. 

Thank you for your help! 

Regards, 

Apoorv 

From: "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 4, 2021 1:43:51 PM 
Subject: Refund approval/9647250560 

Hi Team, 

Order number: 9647250560 

The customer has paid through credit card but our system processed the refund in his my credit wallet and now customer is chasing us for the same payment method refund. 

Kindly do the needful and provide the refund approval. 

Regards, 

Prince 

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