Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 08:23:21 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation good evening                    Bot:  Hi again! Bot:  Please enter your name Customer:  good evening Bot:  Hi Good Evening ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:46 AM, 03nd May                     good evening                    Ok           12:47 AM, 03nd May                   Mohamed                   Hi , Thank you for contacting us. This's Mohamed . I will be happy to help you.           12:47 AM, 03nd May                     good evening                    Good evening, i have a return from more than 7 days and till now no refund can you check plz           12:48 AM, 03nd May                     good evening                             12:48 AM, 03nd May                   Mohamed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:53 AM, 03nd May                     good evening                    Ok           12:53 AM, 03nd May                   Mohamed                   we will update you via email           12:56 AM, 03nd May                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:59 AM, 03nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2497828