Subject: Ticket Assigned - Conversation with rana amjad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 08:23:18 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rana amjad rana amjad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rana amjad Bot:  Hi Rana Amjad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - 
 card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971565001667            09:51 PM, 02nd May                     rana amjad                    Can i use store credit note for online shopping           09:52 PM, 02nd May                   Apoorv                   Hi Rana, My name is Apoorv. Thank you for contacting us. I will be happy to help you.           09:53 PM, 02nd May                     rana amjad                    I have 9
 0 dhm credit note           09:53 PM, 02nd May                   Apoorv                   I apologize however store credit note can only be used to shop at the store as store and online are separate platforms.           09:53 PM, 02nd May                     rana amjad                    Ok thanks           09:53 PM, 02nd May                   Apoorv                   You are most welcome.           09:54 PM, 02nd May                   Apoorv                   Is there anything else I can assist you with today?           09:55 PM, 02nd May                   Apoorv                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful evening!           09:57 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2496465