Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 08:23:15 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hii                    Bot:  Hi again! Bot:  Please enter your name Customer:  hii Bot:  Hi Hii ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  2001728877 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:02 PM, 02nd May                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:05 PM, 02nd May                     hii                    hi           07:05 PM, 02nd May                     hii                    iam from egypt           07:06 PM, 02nd May                     hii                    and my order didnt arrived yet           07:06 PM, 02nd May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           07:08 PM, 02nd May                     hii                    ok am waiting           07:10 PM, 02nd May                   Sohaib                   IS this your correct contact number : +201200797569           07:12 PM, 02nd May                     hii                    yes           07:12 PM, 02nd May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:15 PM, 02nd May                     hii                    ok i hope it will be fixed thank yku           07:15 PM, 02nd May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:17 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2495502