Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 08:23:07 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation md abu talib                    Bot:  Hi again! Bot:  Please enter your name Customer:  md abu talib Bot:  Hi Md Abu Talib ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6302069330 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  570376448            05:03 PM, 02nd May                     md abu talib                    Where is my oder           05:03 PM, 02nd May                     md abu talib                    6302069330           05:03 PM, 02nd May                   Sohaib                   Hi Md Abu Talib  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           05:04 PM, 02nd May                     md abu talib                    Hi           05:05 PM, 02nd May                     md abu talib                    Hello Mr sohaib           05:05 PM, 02nd May                     md abu talib                    You can hare me           05:05 PM, 02nd May                     md abu talib                    Kindly update my oder status           05:06 PM, 02nd May                     md abu talib                    Your system. Is very slow           05:07 PM, 02nd May                     md abu talib                    Please check my oder status           05:07 PM, 02nd May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           05:09 PM, 02nd May                   Sohaib                   IS this your correct contact number : +966570376448           05:14 PM, 02nd May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:17 PM, 02nd May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:19 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2494763