Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 08:23:04 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation jalila                    Bot:  مرحبًا ، بك في ! Bot:  يرجى إدخال اسمك Customer:  jalila Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  Order Status Bot:  يرجى اختيار موقعك Customer:  centrepointbh Bot:  يرجى إدخال رقم الطلب للمتابعة Customer:  7457022012 Bot:    حالة الطلب الخاص بك :     يما يلي مواعيد استلام طلبك:  الطلب المنزلي: 5 to 8 أيام   يمكنك تتبع طلبك بسهولة من حسابي > تاريخ الطلبات. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  97333618646            03:19 PM, 02nd May                     jalila                    Ok           03:21 PM, 02nd May                   mayar                   Hi Jalila ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:25 PM, 02nd May                     jalila                    Yes.. Thanks           03:25 PM, 02nd May                     jalila                    Only i waiting for my order..  In the application delivery within 2 days           03:26 PM, 02nd May                     jalila                    But still nothing delivered for me.. Yesterday i complain about refuse delivery from driver           03:27 PM, 02nd May                     jalila                    No body give me any answer           03:27 PM, 02nd May                     jalila                    Order no           03:28 PM, 02nd May                     jalila                    7457022012           03:28 PM, 02nd May                   mayar                   It takes 2-3 days to be delivered our team will call you once it is ready to be delivered           03:32 PM, 02nd May                   mayar                   Is there anything else i can help you with?            03:32 PM, 02nd May                     jalila                    Should be yesterday but driver take it back           03:32 PM, 02nd May                     jalila                    But still till now no body call me tosay 3 days from orser           03:33 PM, 02nd May                   mayar                   Kindly send us your contact number and address to confirm it with shipping company           03:36 PM, 02nd May                     jalila                    Phone 36433454/33618646.. Home 224. road 2805. Block 1028 Karzkan           03:38 PM, 02nd May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:41 PM, 02nd May                   mayar                   Is there anything else i can help you with?            03:41 PM, 02nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:43 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2494076