Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 00:17:08 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Returns  Ticket comment <div>I only got what are in the pictures, nothing more not one item from my order.
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<div>That means only 2 items and already sent the pictures to you, so all you need to do is send me the whole order and get those 2 items from me.</div>
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<div>It doesn’t get more clear than that, don’t you think ?!!!<br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 28 Apr 2021, at 19:19, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Karamah,</div>
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<div dir="ltr">Thank you for your prompt response.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused to you however, the images which you have shared with us are for the wrong items which are not present in your order which you have placed. We are trying to confirm with you if all the items
 which you have received in this order are incorrect or only 2 items are wrong. <br>
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This is the reason why we are asking you to confirm with us the name of the correct items which you ordered instead of the wrong items which you have received. You can check the name of the items by simply logging in to your account with us and then under order
 history check the order number: 6292070046, you will be able to then see the name of the items which you placed the order for.</div>
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<div dir="ltr">This will help us to report the issue accordingly with the concerned department to ensure such instances does not repeat. Also, it would help us to arrange for the return of the items accordingly.</div>
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<div dir="ltr">We can definitely understand your frustration here, we would be feeling the same if we were in your shoes and rest assured this is definitely not the kind of experience that we want our customers to have when they are shopping with us but we
 require the name of the items in order to resolve this for you asap.</div>
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<div dir="ltr">We hope this clarifies and we are looking forward to hear from you soon. Thank you for your help!</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2363769