Subject: Re: need refund against the items //6290205408
From: Numan Ali <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Sanjana Suresh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, aessam <[email-masked]>, "seeta.seeta" <[email-masked]>
Date: Sun, 2 May 2021 21:34:57 +0500

Hello Akshay
Noted on this and we are checking with the team will let you know

On Sun, 2 May 2021 at 7:54 PM Akshay Berry <[email-masked]>
wrote:

> Hi @aessam <[email-masked]> @Numan Ali <[email-masked]>,
>
>
>
> As per the attached invoice, the amount to be collected for the subject
> order under AWB# SD001558572 was SAR 148.54 but as per the customer he is
> claiming he paid SAR 165.54.
>
>
>
> Could you please assist in getting this checked that what was the amount
> collected and deposited to LMG account.
>
>
>
> Regards,
>
> *Akshay Berry*
>
> Email: [email-masked]
>
> T: +971 4 5172125
>
>
>
> *From:* Akshay Berry
> *Sent:* Saturday, May 1, 2021 3:27 PM
> *To:* Seeta Seeta <[email-masked]>
> *Cc:* Escalations Dxbteam <[email-masked]>; Apoorv
> Joshi <[email-masked]>; Manish Kumar <[email-masked]>;
> Shakeeb Arsalan <[email-masked]>; Elharith Elsiddig <
> [email-masked]>
> *Subject:* RE: need refund against the items //6290205408
>
>
>
> Hi @Seeta Seeta <[email-masked]>,
>
>
>
> Raised to tech to cancel.
>
>
>
> INC1043716
>
>
>
> Regards,
>
> *Akshay Berry*
>
> Email: [email-masked]
>
> T: +971 4 5172125
>
>
>
> *From:* Seeta Seeta <[email-masked]>
> *Sent:* Saturday, May 1, 2021 1:12 PM
> *To:* Escalations Dxbteam <[email-masked]>
> *Cc:* Apoorv Joshi <[email-masked]>; Manish Kumar <
> [email-masked]>; Shakeeb Arsalan <[email-masked]>;
> Elharith Elsiddig <[email-masked]>
> *Subject:* Re: need refund against the items //6290205408
> *Importance:* High
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
>
>
> With reference to the order number 6290205408, the customer placed the
> order for 7 items and out of that 5 items has been delivered to the
> customer. However, the remaining 2 items are not shipped and the customer
> is chasing us for those items.
>
>
>
> We have already escalated the case to warehouse team and below is there
> response.
>
>
>
>
>
> Kindly check the case and assist us.
>
>
>
> Thanks & Regards,
> Seeta Kunwar
>
>
> ------------------------------
>
> *From: *"Elharith Elsiddig" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>
> *Cc: *"Apoorv Joshi" <[email-masked]>, "Manish Kumar" <
> [email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>
> *Sent: *Saturday, 10 April, 2021 18:14:46
> *Subject: *need refund against the items //6290205408
>
>
>
> Hi Team,
>
> Problem Statement: Late Shipping
>
> Order Date : Mar 30, 2021
> Order ID: 6290205408 <callto:6290205408>
> Tracking ID : SD001558572
>
> Assistance Required: Need urgent shipping
>
> Issue Description: The order was placed on Mar 30, 2021 but The two items
>
> 159899415_LS_MX - - Maybelline New York Color Sensational Vivid Matte
> Liquid  still not shipped.
>
> 160600318_LS_MX - - Maybelline New York LASTING DRAMA Lightliner
> .
>
> Please refund customer against item
>
> Thank you for your help!
>
> Regards,
>
> Elharith.
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-- 
Numan Ali
Operations
<http://shipa.com/logistics-for-business/shipa-delivery/>
*M:* +966594621571
[email-masked]
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