Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Sat, 1 May 2021 15:58:20 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

A

2468309 - incorrect escalation

Akshay Berry

A

Akshay Berry

2468309 - incorrect escalation

checking

Apoorv Joshi

A

Akshay Berry

2468309 - incorrect escalation

Closed the child ticket and gave feedback to the agent as well. Also, asked him not to repeat this. He already knows that WWD cases are escalated to wwd team directly. Gave him warning regarding following the process correctly as well.

Apoorv Joshi

A

2468133 - this too incorrect

Akshay Berry

A

Akshay Berry

2468133 - this too incorrect

same agent raising this incorrectly. Will ask seeta and shakeeb to speak with him directly. closed the child ticket for now. I am raising this to voucher team.

Apoorv Joshi

A

yes please thank you

Akshay Berry

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