Subject: refund approval 6294849348
From: Shakeeb Arsalan <[email-masked]>
To: hamza hafeez <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, MOHAMMED ALMUSTAFA <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 1 May 2021 05:18:34 -0700 (MST)

Hi Hamza, 

Problem Statement: Need refund approval 
Order Date :Apr 10, 2021 
Order ID: 6294849348 
Tracking ID:Z3921902 
Total amount: SAR208.95 
Customer history: the customer with us since 2019 and he placed more than 20 orders. 

Issue Description: The order was shipped from our side on Apr 11, 2021 and as per Zajil website the order delivered to customer on Fri Apr 16 2021, But the customer claiming that she has not received the order, we escalated many times to Zajil and ask them to provide us with the proof of delivery, each time they said " will check and get back to you". 
please advise if we can refund the customer manually as he is chasing us constantly. 

Regards, 
Shakeeb