Subject: Re: need refund against the items //6290205408
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Sat, 1 May 2021 02:12:14 -0700 (MST)

Hi Team, 

With reference to the order number 6290205408, the customer placed the order for 7 items and out of that 5 items has been delivered to the customer. However, the remaining 2 items are not shipped and the customer is chasing us for those items. 

We have already escalated the case to warehouse team and below is there response. 

Kindly check the case and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 10 April, 2021 18:14:46 
Subject: need refund against the items //6290205408 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Mar 30 , 2021 
Order ID: [ callto:6290205408 | 6290205408 ] 
Tracking ID : SD001558572 

Assistance Required: Need urgent shipping 

Issue Description: The order was placed on Mar 30 , 2021 but The two items 
159899415_LS_MX - - Maybelline New York Color Sensational Vivid Matte Liquid still not shipped. 
160600318_LS_MX - - Maybelline New York LASTING DRAMA Lightliner 
. 

Please refund customer against item 

Thank you for your help! 

Regards, 
Elharith.