Subject: Re: Promo Code ISSUE
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sat, 1 May 2021 01:21:28 -0700 (MST)

Hi Team, 

Please note that the customer got the voucher (PFA) from the below branch: 
Center Point Al Alya Mall branch in Madinah Saudi Arabia 

However when he went there to redeem it they denied due to some system issue. 

Please check on the case and advise. 

Regards 
shakeeb 

From: "Elbadri" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, April 19, 2021 12:22:00 PM 
Subject: Promo Code ISSUE 

Hi Team, 

Problem Statement: Promo Code ISSUE 

Order Date : NA 
Order ID: NA 
Tracking ID: NA 
Assistance Required: Promo Code ISSUE 

promo code no: 2113810414100J0017 

store details Center Point Al Alya Mall branch in Madinah Saudi Arabia 

Issue Description: Customer has gotten promo code for store and he tried to used in store but store do not accepted the promo code due to error in the system now customer asking about resolve his issue kindly check the attached document 

Regards 

elbadri