Subject: Ticket Assigned - Conversation with armenio
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 06:56:57 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with armenio armenio                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  armenio Bot:  Hi Armenio ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9656713957 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521607134            10:26 AM, 01st May                     armenio                    Ur agent is Still sleeping           10:28 AM, 01st May                     armenio                    My order is for pick up and not for delivery so why it takes so long           10:30 AM, 01st May                   Manish                   Hi Armenio,           10:33 AM, 01st May                   Manish                   Thank you for contacting us. My name is Manish, I will be happy to assist you.           10:33 AM, 01st May                     armenio                    Yes           10:40 AM, 01st May                   Manish                   We can see that you have contacted us regarding the order id - 9656713957.           10:40 AM, 01st May                   Manish                   Please allow me a moment to check this for you.           10:40 AM, 01st May                     armenio                    When will it be ready for pick up at all ghurair           10:41 AM, 01st May                     armenio                    For delivery I notice it takes 2-3 days but I think for pick up will be possible less than the usual delivery time           10:42 AM, 01st May                     armenio                    Ok I'm waiting mam           10:47 AM, 01st May                   Manish                   Thank you for allowing me the time to check. I appreciate your patience.           10:48 AM, 01st May                   Manish                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection.           10:49 AM, 01st May                     armenio                    Ah same information after the order? I'm here to check status           10:50 AM, 01st May                   Manish                   we request you to please let us know if we can assist you with anything else today.           10:50 AM, 01st May                     armenio                    Bye...useless assistance.. I rate u 1 as poor rating...           10:51 AM, 01st May                   Manish                   Please be rest assured your order will arranged ready for pick up on a priority.           10:53 AM, 01st May                   Manish                   We apologise for the inconvenience caused to you.           10:55 AM, 01st May                   Manish                   we will forward it to the concerned team           10:56 AM, 01st May                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           10:56 AM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2485800