Subject: Ticket Assigned - Conversation with heba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 05:11:21 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heba heba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  heba Bot:  Hi Heba ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6301035078 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552223400            08:52 AM, 29th Apr                   Manish                   Hello Heba. I understand the problem and will be happy to help you. Let’s see what I can do.           08:53 AM, 29th Apr                     heba                    Hello there, I have received the order number 6301035078already. And there two items that I want to return. The status of my order didn’t change           08:54 AM, 29th Apr                   Manish                   Can I create return request on your behalf?           08:55 AM, 29th Apr                     heba                    I want to apply a return order but I can’t because the status is still (processing )           08:55 AM, 29th Apr                     heba                    Yes please           08:55 AM, 29th Apr                     heba                    1- floral pj (50) rs.           08:56 AM, 29th Apr                     heba                    2- black heels           08:56 AM, 29th Apr                   Manish                   KIndly provide me with name of the items you want to return?           08:56 AM, 29th Apr                     heba                    Floral print short sleeves           08:56 AM, 29th Apr                     heba                    And black heels Paprika           08:57 AM, 29th Apr                     heba                    Parpika slip-on strello           08:59 AM, 29th Apr                     heba                    I can’t remember the full name           08:59 AM, 29th Apr                     heba                    Did you get it? Two items           09:00 AM, 29th Apr                   Manish                   Rightnow we are facing some technical issue, Please contact us after some time.           09:00 AM, 29th Apr                     heba                    When?           09:00 AM, 29th Apr                     heba                    I already ordered another heels and pjs           09:01 AM, 29th Apr                   Manish                   after 24 hours           09:04 AM, 29th Apr                   Manish                   Is there anything else, I can assist with?           09:08 AM, 29th Apr                   Manish                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:10 AM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2473766