Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Mon, 26 Apr 2021 16:56:13 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

S

Shakeeb Arsalan

Hi Team,

Pls provide RRNs
6285885229
SAR 31.00
SAR 34.00

6288306878
SAR 40.00

@jessie.caparas
Can u please check on this

Shakeeb Arsalan

J

image.png (1.5 KB)

Jessie Kathleen Go Caparas

J

Shakeeb Arsalan

Hi Team,

Pls provide RRNs
6285885229
SAR 31.00
SAR 34.00

6288306878
SAR 40.00

1 RMA for both amounts as shared by Malik on email since April 15 107816254439

Jessie Kathleen Go Caparas

J

for order ID 6288306878 we didnt get a revert yet from payfort

Jessie Kathleen Go Caparas

J

2389259 this is sorted

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

2389259 this is sorted

closed

Apoorv Joshi

J

Team

Jessie Kathleen Go Caparas

J

i think the agents are not properly checking Oracle BI

Jessie Kathleen Go Caparas

J

check this ticket for instance as an example

Jessie Kathleen Go Caparas

J

2455851

Jessie Kathleen Go Caparas

J

3 items were returned and only 2 were refunded

Jessie Kathleen Go Caparas

J

that is because the 3rd item was refunded under another RMA/RVP

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

3 items were returned and only 2 were refunded

checking Jessie

Apoorv Joshi

J

can we please refresh the team

Jessie Kathleen Go Caparas

J

this is the parent ticket 2449412 please resolve

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

this is the parent ticket 2449412 please resolve

On it Jessie and yes sure, we can give them a refresher on oracle

Apoorv Joshi

J

this is sorted as well 2447915

Jessie Kathleen Go Caparas

J

2458590 - why are we assigning this to EG WH team?

Jessie Kathleen Go Caparas

J

2458607 why is this assigned to BH WH team?

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

2458590 - why are we assigning this to EG WH team?

I Just raised this to dxbteam, as you can see the details, system changed it to EG WH

Apoorv Joshi

A

Jessie Kathleen Go Caparas

2458607 why is this assigned to BH WH team?

Same, system assigned this to BH WH

Apoorv Joshi

A

image.png (49.1 KB)

Apoorv Joshi

J

disabled these already

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

disabled these already

Thanks

Apoorv Joshi

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