Subject: Undeliverable: Re: Online Return to store issue
From: <[email-masked]>
To: <[email-masked]>
Date: Mon, 26 Apr 2021 02:52:11 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group ClickandCollect only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
manish.kumar    Office 365      ClickandCollect
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   4/26/2021 2:52:02 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: Online Return to store issue

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       DB8PR09MB3242.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       4/26/2021
2:52:02 AM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       4/26/2021
2:52:02 AM      mail.lsmindia.com       localhost       ESMTP   *
3       4/26/2021
2:52:03 AM      localhost       mail.lsmindia.com       ESMTP   1 sec
4       4/26/2021
2:52:04 AM      mail.lsmindia.com       localhost       ESMTP   1 sec
5       4/26/2021
2:52:06 AM      localhost       mail.lsmindia.com       ESMTP   2 sec
6       4/26/2021
2:52:07 AM      mail.lsmindia.com       VE1EUR03FT046.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
7       4/26/2021
2:52:08 AM      VE1EUR03FT046.eop-EUR03.prod.protection.outlook.com     AM5PR0301CA0021.outlook.office365.com   Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       4/26/2021
2:52:08 AM      AM5PR0301CA0021.eurprd03.prod.outlook.com       DB8PR09MB3242.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Sun, 25 Apr 2021 19:52:02 -0700 (MST)
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
CC: Thushara Indika <[email-masked]>,
        Splash Uaq <[email-masked]>,
        Akshay Berry <[email-masked]>,
        Click & Collect <[email-masked]>,
        Shakeeb Arsalan <[email-masked]>,
        Seeta Seeta <[email-masked]>,
        Apoorv Joshi <[email-masked]>,
        Furkhan Khan <[email-masked]>,
        escalations dxbteam <[email-masked]>,
        Vibhay Kumar Sharma <[email-masked]>
Subject: Re: Online Return to store issue

Subject: Re: Online Return to store issue
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Thushara Indika <[email-masked]>, Splash Uaq <[email-masked]>, Akshay Berry <[email-masked]>, Click & Collect <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Furkhan Khan <[email-masked]>, escalations dxbteam <[email-masked]>, Vibhay Kumar Sharma <[email-masked]>
Date: Sun, 25 Apr 2021 19:52:02 -0700 (MST)

Hi Jessie,

We have shared the below credit note to the customer under FD ticket id - 2455571.

Please also note that it is not active at this moment we checked from our end and it says "We're sorry, this promo code is invalid. Please try again"

For your reference see the attached and get it activated.

Thank you for your help.

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]>
To: "Thushara Indika" <[email-masked]>, "Splash Uaq" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Click & Collect" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Cc: "Furkhan Khan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Vibhay Kumar Sharma" <[email-masked]>
Sent: Sunday, April 25, 2021 11:25:53 PM
Subject: RE: Online Return to store issue

@Thushara Indika<mailto:[email-masked]> @Splash Uaq<mailto:[email-masked]>

Refund was processed from the back end as per tech team.

Credit note code is 96506286390296611625

@Shakeeb Arsalan<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> can we please email this code to the customer asap.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Sunday, April 25, 2021 2:05 PM
To: Thushara Indika <[email-masked]>; Splash Uaq <[email-masked]>; Akshay Berry <[email-masked]>; Click & Collect <[email-masked]>
Cc: Furkhan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vibhay Kumar Sharma <[email-masked]>
Subject: RE: Online Return to store issue
Importance: High

@Thushara Indika<mailto:[email-masked]>

Will check with tech team on this INC1038583

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Thushara Indika <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 24, 2021 4:38 PM
To: Splash Uaq <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Click & Collect <[email-masked]<mailto:[email-masked]>>
Cc: Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Return to store issue

Dear @Akshay Berry<mailto:[email-masked]>
Kindly check below concern raise by Store team and update as per store team, during process system got hang and post system start to work it back to normal with Oder show as no item found in order to return
If return is already submitted to bank, Request to contact the customer and inform

Waiting your end advice

Best Regards
Thushara Indika
Senior Executive- Compliance
[signature_1743436420]
Board Line: +971 4 5174500
Direct Line: +971 4 5174824
Mobile: +971 555065934
E-mail: [email-masked]<mailto:[email-masked]>
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011646916%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0UtTJwCPgh9lAYhkrEIvwI3vi0J9zksfLp1PZ8bUFPE%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011656865%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FLr9Tnb6YRzJNeS4l%2BmB6Y1gcfLp%2B7iALuEcbHeT49o%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011656865%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=T2KsOaa%2BDR79d3tWG4n%2Bu6UGlqqCsrISjZ9sG3QDn5U%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011666821%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RCkVzjZ1ArHHnXkwvWXfzK27%2FuAgF4iIMGbbFVNPFcg%3D&reserved=0>   

From: Splash Uaq <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 23, 2021 4:50 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Click & Collect <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>
Cc: Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Return to store issue

@Akshay Berry<mailto:[email-masked]> we didn’t do this exchange as system was not accepting and it was hang we was using also the new SCO system that time

So kindly help in this case cause customer keep on coming and asking for refund

Warm Regards,
Mahmoud
Store in charge - Splash UAQ
Board Line: +971 6 764 1976
Mobile: +971 565349208
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011666821%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Qh3lJ8yc5MKLEn7h3NMFXBf1%2FhDCzqtqCae4cndOcj4%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011666821%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FNDTmV9VssjuMfOta2YVhHa5MtU5vKJDm477lgt%2FAn4%3D&reserved=0>
 <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Ftwitter.com%2F%23!%2FSplashFashions&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011676782%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hD5QLSny2Q2bED3E1X7LDs%2Fivgp9uv%2B03F%2FhJ9jV5uo%3D&reserved=0>
 <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fuser%2FSplashFashion&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011676782%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VZBmvnQLARr9%2BvO7v3mASaq5RBVZluyixAeh6%2FTI00s%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 23, 2021 11:15 AM
To: Splash Uaq <[email-masked]<mailto:[email-masked]>>; Click & Collect <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>
Cc: Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Return to store issue

Hi @Splash Uaq<mailto:[email-masked]>,

There is a request already created from the store as per the screenshot below.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Splash Uaq <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 9:53 PM
To: Click & Collect <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>
Cc: Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Online Return to store issue
Importance: High

Dear Team ,

Kindly note that customer came to return one item she bought online and our system was not accepting the order number tried to contact with customer care number and there was no solution

Customer came on 17th April and customer care said there is an update in system it will take 48 hours and it will be resolve till now customer keep coming and still not resolved

Kindly help as customer is too much angry and she wants refund for her item

@Thushara Indika<mailto:[email-masked]> @Akshay Berry<mailto:[email-masked]> kindly do the needful

Customer name : Walaa Attia
Order no : 9650628639
Item code : 163432207

Warm Regards,
Mahmoud
Store in charge - Splash UAQ
Board Line: +971 6 764 1976
Mobile: +971 565349208
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011676782%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dHMB5VM50Xe9XCPOjWaOiTqkoY4kmd%2F22NmljPdhUCs%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011686733%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BaToUq4a02xN8Kn1nSzvdlciWePmNdb7rIVcUOEdeFg%3D&reserved=0>
 <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Ftwitter.com%2F%23!%2FSplashFashions&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011686733%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=K2OM%2BSL0k1D41JQIUaUepQv%2FAbfvPYZPJ%2BcoLIACDr0%3D&reserved=0>
 <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fuser%2FSplashFashion&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011696691%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=igsnoCrADV%2F%2B6whjQqoD4H5gzSXuBDvAzqPP%2BMuDFAk%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com