Subject: RE: Online Return to store issue
From: Jessie Caparas <[email-masked]>
To: Thushara Indika <[email-masked]>, Splash Uaq <[email-masked]>, Akshay Berry <[email-masked]>, Click & Collect <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Furkhan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vibhay Kumar Sharma <[email-masked]>
Date: Sun, 25 Apr 2021 16:25:53 +0000

@Thushara Indika<mailto:[email-masked]> @Splash Uaq<mailto:[email-masked]>

Refund was processed from the back end as per tech team.

Credit note code is 96506286390296611625

@Shakeeb Arsalan<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> can we please email this code to the customer asap.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Sunday, April 25, 2021 2:05 PM
To: Thushara Indika <[email-masked]>; Splash Uaq <[email-masked]>; Akshay Berry <[email-masked]>; Click & Collect <[email-masked]>
Cc: Furkhan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vibhay Kumar Sharma <[email-masked]>
Subject: RE: Online Return to store issue
Importance: High

@Thushara Indika<mailto:[email-masked]>

Will check with tech team on this INC1038583

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Thushara Indika <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 24, 2021 4:38 PM
To: Splash Uaq <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Click & Collect <[email-masked]<mailto:[email-masked]>>
Cc: Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Return to store issue

Dear @Akshay Berry<mailto:[email-masked]>
Kindly check below concern raise by Store team and update as per store team, during process system got hang and post system start to work it back to normal with Oder show as no item found in order to return
If return is already submitted to bank, Request to contact the customer and inform

Waiting your end advice

Best Regards
Thushara Indika
Senior Executive- Compliance
[signature_1743436420]
Board Line: +971 4 5174500
Direct Line: +971 4 5174824
Mobile: +971 555065934
E-mail: [email-masked]<mailto:[email-masked]>
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE
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From: Splash Uaq <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 23, 2021 4:50 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Click & Collect <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>
Cc: Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Return to store issue

@Akshay Berry<mailto:[email-masked]> we didn't do this exchange as system was not accepting and it was hang we was using also the new SCO system that time

So kindly help in this case cause customer keep on coming and asking for refund

Warm Regards,
Mahmoud
Store in charge - Splash UAQ
Board Line: +971 6 764 1976
Mobile: +971 565349208
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011666821%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Qh3lJ8yc5MKLEn7h3NMFXBf1%2FhDCzqtqCae4cndOcj4%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011666821%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FNDTmV9VssjuMfOta2YVhHa5MtU5vKJDm477lgt%2FAn4%3D&reserved=0>
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From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 23, 2021 11:15 AM
To: Splash Uaq <[email-masked]<mailto:[email-masked]>>; Click & Collect <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>
Cc: Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Return to store issue

Hi @Splash Uaq<mailto:[email-masked]>,

There is a request already created from the store as per the screenshot below.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Splash Uaq <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 9:53 PM
To: Click & Collect <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>
Cc: Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Online Return to store issue
Importance: High

Dear Team ,

Kindly note that customer came to return one item she bought online and our system was not accepting the order number tried to contact with customer care number and there was no solution

Customer came on 17th April and customer care said there is an update in system it will take 48 hours and it will be resolve till now customer keep coming and still not resolved

Kindly help as customer is too much angry and she wants refund for her item

@Thushara Indika<mailto:[email-masked]> @Akshay Berry<mailto:[email-masked]> kindly do the needful

Customer name : Walaa Attia
Order no : 9650628639
Item code : 163432207

Warm Regards,
Mahmoud
Store in charge - Splash UAQ
Board Line: +971 6 764 1976
Mobile: +971 565349208
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011676782%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dHMB5VM50Xe9XCPOjWaOiTqkoY4kmd%2F22NmljPdhUCs%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a766b569fb74711309008d9071dd65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548647011686733%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BaToUq4a02xN8Kn1nSzvdlciWePmNdb7rIVcUOEdeFg%3D&reserved=0>
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