Subject: Re: Transfer from My credit to KNET 8246057411
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMED FAHIM <[email-masked]>
Date: Thu, 22 Apr 2021 23:14:01 -0700 (MST)

Hi Team, 

Please advise on the below approval to transfer the amount from My Credit to Knet account. 

Problem Statement: Transfer from My credit to KNET 

Order ID: 8246057411 
Refund amount: KWD 24.8 

Assistance Required: Approval for transfer 

Issue Description: Refund was supposed to revert to Knet account but refunded in My credit. Now customer want the refund amount in Knet and insisting on this. Kindly give an approval for that. 

Regards, 
Manish 

From: "MOHAMMED FAHIM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, April 17, 2021 2:48:22 PM 
Subject: Transfer from My credit to KNET 8246057411 

​Hi team, 

Problem Statement: Transfer from My credit to KNET 

Order ID: 8246057411 
Refund amount: KWD 24.8 

Assistance Required: Approval for transfer 

Issue Description: Refund was supposed to revert to Knet account but refunded in My credit. Now customer want the refund amount in Knet and insisting on this. Kindly give an approval for that. 

Best Regards, 
Fahim