Subject: RE: Issues in ECOM order refunds num 2000923678-2000710007-2000707986-2000809024
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Razan Saad <[email-masked]>
Cc: Mohd Imran <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>, Shinoda Fayez <[email-masked]>, Phebe Eshak Farahat Rizk <[email-masked]>, "Bijoy Bahadur (TCS)" <[email-masked]>, Harisha Prabhu <[email-masked]>, Ahmed Ibrah
Date: Thu, 22 Apr 2021 12:26:10 +0000

Hi @Razan Saad<mailto:[email-masked]>

As discussed please

From: Ahmed Ibrahim Waheed Mohamed <[email-masked]>
Sent: Tuesday, April 20, 2021 3:28 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Mohd Imran <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Alinaqi Bhavnagri <[email-masked]>; Shinoda Fayez <[email-masked]>; Phebe Eshak Farahat Rizk <[email-masked]>; Bijoy Bahadur (TCS) <[email-masked]>; Harisha Prabhu <[email-masked]>
Subject: Issues in ECOM order refunds num 2000923678-2000710007-2000707986-2000809024
Importance: High

Dears

Ramadan Kareem

We got received that there's four refunds  got rejected as below banks statements

Bank reference
Narrative
Customer reference
TRN type
Value date
Credit amount
Debit amount
Time
Post date
Order number

NONREF
RTN EG ACH RETURN NON-REF TT NSCE64548 N 000005-INCORRECT ACCOUNT
NONREF
TFR+
11/04/2021
151.68
18:02
11/04/2021
2000923678
NONREF
RTN EG ACH RETURN NON-REF TT NSCE64546 N 000003-MISSING ACCOUNT N
NONREF
TFR+
11/04/2021
200.00
12:08
11/04/2021
2000710007
NONREF
RTN EG ACH RETURN NON-REF TT NSCE64547 N 000100-INCORRECT ACCOUNT
NONREF
TFR+
12/04/2021
180.00
18:37
12/04/2021
2000707986
NONREF
RTN EG ACH RETURN NON-REF TT NSCE64539 N 000100-INCORRECT ACCOUNT
NONREF
TFR+
12/04/2021
1,170.00
15:32
12/04/2021
2000809024

They belong to  orders numbers as above

We need your support to Verify the IBAN number with customers and the full name  as per the bank request

Thanks in advance for your cooperation

Best Regardes
Ahmed Ibrahim | Finance Assistant
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48
Mob +201097974679
www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohmoud.Elsayed%40landmarkgroup.com%7C5d9c219dbb4a4e53290608d903ef6854%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637545149041155622%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1P78AxpfbICoJETPQdooUoo0FuCqaNx2KK8XlfviG7M%3D&reserved=0>

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