Subject: Re: RE: order status not updated: Order Number: 6294521601
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 03:43:10 +0000

Dear Vishwajeet,     Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b80f9092be8016967990b1387ff605293742e13f070fee6381f0e790bda41a6a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks & Regards,      Priyanka Yadav | Technical Engineer      FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.            
                           
                            On
                            Mon, 19 Apr at  5:49 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
   
 Greetings from Fareye!! 
   
 Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We will be happy to help you. 

   

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b80f9092be8016967990b1387ff605293742e13f070fee6381f0e790bda41a6a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
  Thanks and Regards, 

Prateek Saini Technical Engineer | FarEye

   
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Mon, 19 Apr at  1:28 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
   
 Kindly approve the status update request, so that we can proceed further. 
   
 ​ 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b80f9092be8016967990b1387ff605293742e13f070fee6381f0e790bda41a6a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
 Prabhjot Kaur, Technical Engineer
 
 FarEye- Enabling Digital Logistics 
   
  Call: +91 7065956595  

  

 

  

  

                           
                            On
                            Mon, 19 Apr at 12:40 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Akshay, 
   
 Greeting from FarEye! We have received your concern regarding the status update. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same. 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b80f9092be8016967990b1387ff605293742e13f070fee6381f0e790bda41a6a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
  Ayushi Singh, Technical Engineer

  FarEye- Enabling Digital Logistics

 
 
  Call: +91 7065956595 

 

 

  

  

                           
                            On
                            Mon, 19 Apr at 12:22 AM
                            ,  Akshay Berry <[email-masked]>  wrote:
                             
 Looping 
@FarEye Support Please push the status to Hybris as delivered. 

 

 Order Number: 6294521601 

 AWB - SD001641775 

 

 
@Vishwajeet Singh Please approve. 

 

 Regards, 

 
 Akshay Berry 

 Email: 
[email-masked] 

 T: +971 4 5172125 

 

 

 
From: Jessie Caparas <[email-masked]>
 
Sent: Sunday, April 18, 2021 7:26 PM 
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: order status not updated: Order Number: 6294521601 

 

   
 
 @Akshay Berry 

 

 Please check on this. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Manish Kumar <[email-masked]>
 
Sent: Sunday, April 18, 2021 3:23 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: order status not updated: Order Number: 6294521601 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Problem statement - Order status not updated on Hybris. 

 

   

 
 Case id - 2414717 

 
 
 Order Number: 6294521601 

 
 
 Order Created: 4/9/2021 

 
 
 AWB - SD001641775 

 

   

 
 Kindly mark the order as delivered as per fareye tracking it has been delivered on 4/17/2021 

 

   

 
 Regards, 

 
 
 Manish 

 

 
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