Subject: Re: WWD DAMAGED ITEM
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 03:48:00 -0700 (MST)

Hi Team, 

Kindly assist us on the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "Mayar Mayar Nasser" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, April 18, 2021 1:47:38 PM 
Subject: WWD DAMAGED ITEM 

Hi Team, 

Problem Statement: WWD DAMAGED ITEM 
Order Date : Feb 11, 2021 
Order ID: 6272757050 
Tracking ID: 15856486272757050 
Item ID: Joie Serina Swivel Baby Swing 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he received the item on 2/16/21 but the item which they received is damaged that the vibration is not working, customer also provided us the picture of damaged item. 
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not . we contacted WWd team but They did not give any response.Kindly do the needful 

Regards, 
Mayar