Subject: New Reply Received - Wrong Item Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Apr 2021 09:20:15 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Wrong Item Delivery  Ticket comment <div style="color: rgb(0, 0, 0); font-family: Calibri,Helvetica,sans-serif; font-size: 12pt">
<span>Hi,</span>
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<div style="color: rgb(0, 0, 0); font-family: Calibri,Helvetica,sans-serif; font-size: 12pt">
I received no link in my email you can check below my reply. </div>
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My address is apartment no 915 lago vista tower B IMPZ(Dubai Production City)</div>
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Let me know if you need any other info</div>
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<div style="color: rgb(0, 0, 0); font-family: Calibri,Helvetica,sans-serif; font-size: 12pt">
Regards,</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri,Helvetica,sans-serif; font-size: 12pt">
Musadique Shahzad</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri,Helvetica,sans-serif; font-size: 12pt">
0565677568</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, April 13, 2021 7:21 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2385577] - Wrong Item Delivery
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<div dir="ltr">Hi Musadique,</div>
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<div dir="ltr">Thank you for getting in touch with us. We sincerely apologize for the inconvenience caused to  you.<br>
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With reference to order no #9647896245<br>
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This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are skeptical about your future purchases.<br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products correct for your future purchases.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We are sorry to inform you that we will not be able to replace the wrong delivered item to you, however we can only accept a return and once the returned item is delivered back to us, we will process the refund for the same.</div>
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<div dir="ltr">We have raised a return request for you in the system and you would have received a link on the mail id used to place the order to fill in your complete address, so that our collection team can collect the items. We would request you to please
 fill in the required details and our collection team will contact you with in 3-5 business days to schedule the collection.</div>
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<div dir="ltr">We thank you for your understanding and cooperation.<br>
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Please feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2385577