Subject: Re: late C&c
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Mon, 19 Apr 2021 02:04:49 -0700 (MST)

Hi Team, 

Kindly assist to check the availability of the below order for the customer's collection at the store. 

Order Date: Mar 2, 2021 
Order ID: 6278944426 
Store code: Max60180 
Tracking Id: 627894442623999991 

Thank you for your help. 

Regards, 
Manish 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, April 18, 2021 12:21:36 PM 
Subject: late C&c 

Hi Team, 

Problem Statement: Late C&C 
Order Date: Mar 2, 2021 
Order ID: 6278944426 
Store code: Max60180 
Tracking Id: 627894442623999991 

Assistance Required: Need Urgent pick up 

Issue Description: Customer placed an order on #Mar 2, 2021 and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 

Kindly check and update if the order is physically avail at the store, kindly contact the customer on #+966552802851 and handover the order. 

Please assist in closing this case on priority. The order has already missed the delivery time frame. 

Thank you for your help! 

Regards, 
Elharith.