Subject: My Credits Cancellation/Bank Transfer Approval - 9646077559
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 18 Apr 2021 06:19:48 -0700 (MST)

Hi team, 

With reference to the order number: 9646077559 

Customer returned items worth AED 270 in this order to the store and asked them to refund the money to his bank account when returning however, the amount was yet returned to his My Credits. Customer is asking to receive his money back to his account. This was a credit card order and customer has already placed orders worth AED 143.65 using his My Credits. 

We have already pushed back the customer multiple times that the refund can not be done to Account but the customer insist he wants the remaining of his My Credit value to his Bank Account. 

The remaining amount in My Credits is AED 126.35. 

Please look into this and advise if we can go ahead with cancellation for My Credits. If so, please also advise if we should go ahead with Bank Transfer or Changing the refund mode with help of Jira. 

Thank you for your help! 

Regards, 
Apoorv