Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 12:55:26 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Returns  Ticket comment <div>Greetings,</div>Thank you very much for your co-operation.<div>I have this same concern with <b>three</b> more orders.</div>
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<div>Order number <b>9645427239</b> has been returned by collection service <b>over a week</b> back, however the amount hasn’t been refunded yet and the centrepoint app shows “return requested”, even after being returned.</div>
<div>Order number <b>9649513334</b> has items that were returned about 4/5 days back and the status is <span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">“return requested”, even after being returned.</span>
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<div>Order number <b>9649553375</b> has one item that was returned about 4/5 days back and the status is <span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">“return requested”, even after being returned.</span>
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<div>Thank you very much once again for sorting out these matters.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 18 Apr 2021, at 3:53 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Hoor,</div></div>
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<div style="margin: 0in 0in 0.0001pt"><br></div>
<div style="margin: 0in 0in 0.0001pt" dir="ltr">Thank
you for your patience.</div>
<div style="margin: 0in 0in 0.0001pt"> </div>
<div style="margin: 0in 0in 0.0001pt">We
apologise for the inconvenience caused.</div>
<div style="margin: 0in 0in 0.0001pt"> </div>
<div style="margin: 0in 0in 0.0001pt" dir="ltr">The
refund amount of AED 21.60 for order ID 9642474762 has been processed from our
side to your credit card under the transaction ID 169999990116481575 on 4/18/2021.</div>
<div style="margin: 0in 0in 0.0001pt"> </div>
<div style="margin: 0in 0in 0.0001pt">**
Noting that your card issuer requires 7-14 additional business days to process
the refund as per the bank norms.</div>
<div style="margin: 0in 0in 0.0001pt" dir="ltr">  </div>
<div style="margin: 0in 0in 0.0001pt">Feel
free to get in touch with us for further assistance.</div>
<div style="margin: 0in 0in 0.0001pt"> </div>
<div style="margin: 0in 0in 0.0001pt">
<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2408930